Returns & Exchanges

At Chessnut, we strive for your complete satisfaction with our smart chess products. If you are not entirely happy with your purchase, you can return or exchange your device within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the Chessnut board, pieces, and all original accessories in their original packaging to ensure the electronics are protected during transit.

3

Ship to Our Facility

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our technicians verify the hardware condition, your refund or exchange will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing