Frequently Asked Questions

Everything you need to know about your Chessnut experience.

What is the estimated delivery time for my order?

Standard shipping typically takes 7-12 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

Does the Chessnut board connect to online platforms?

Yes, our electronic boards are fully compatible with popular platforms like Chess.com and Lichess, allowing you to play against global opponents on a physical board.

What is your return policy for electronic items?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.

Do the products come with a manufacturer warranty?

Every Chessnut electronic board comes with a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.

How long does the battery last on a single charge?

The built-in rechargeable battery is designed to provide up to 10-15 hours of continuous gameplay, depending on the specific model and usage of LED indicators.